John Watt & Son have been coffee roasters in Carlisle since the original shop opened in Glovers Row in 1865. Our blending recipes are closely guarded secrets which have evolved and been handed down over the past 150 years.
The food that we provide is sourced locally, usually within a 50-mile radius of our outlets. Not only does this reduce our carbon footprint; but by using and promoting the products of local businesses and developing long-lasting relationships with these businesses, we create opportunity for the local supply chain.
Our key principles firmly underpin the decision-making in our day-to-day business. When entering into an agreement with staff, suppliers or you, the customer, we are committed to working hard to meet your needs and exceeding your expectations.
Our Core Principles
The operation of John Watt and Son is based upon a work ethic that is defined by three key principles:
Freshly roasted, freshly blended, freshly prepared, freshly cooked, fresh ideas and a fresh approach to delivering your goals.
John Watt and Son may have been established 155 years ago but today everything about the business is as fresh as the mountain air that envelops our coffees and teas as they grow and ripen in their country of origin. Our coffees are freshly roasted and our teas freshly blended by us on our premises. We serve food that is freshly prepared and freshly cooked, and we incorporate fresh ideas in our approach to business.
We do what we say, when we say it, on time, each time, every time.
We at John Watt and Son consider our customers as immensely important to us and we believe they deserve the best service we can possibly provide. We are very proud of the volume of positive feedback we receive. This feedback is a result of speedy delivery, consistently high-quality goods, and excellent customer service. We are open and honest in all our dealings with customers, suppliers, and staff.
When doing business with or purchasing goods from John Watt and Son, you can rest assured that you are in reliable hands.
Biodegradable, environmentally-friendly, ethically-sourced, sustainably grown… these are all terms that are ingrained into our ethos.
We at John Watt and Son care greatly about the environment. We strive to source our products ethically in a sustainable manner and for a fair price. Where possible we purchase products with the internationally recognised accreditations of Rainforest Alliance, Fairtrade and Ethical Tea Partnership.
In addition, we are actively increasing the number of products packaged in compostable materials and we use biodegradable coffee cups in our cafés.