Privacy Policy

John Watt & Son (www.johnwattcoffeeandtea.com) is committed to protecting your privacy.

We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998. We do not pass your personal information on to third parties. All transactions that you initiate with John Watt Coffee and Tea on this website are confidential. Your name will not be added to any third party mailing lists.

Use of Cookies
The Website makes use of cookies when a visitor’s Internet browser is set up to accept them. Cookies are small data files that our Website sends to your browser for storage on your computer’s hard drive. We use cookies to identify members, track activity at our Website, and better serve your needs and interests.

The Data Protection Act
Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:

To process your online order.

To provide you with the most efficient possible service.

The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that John Watt Coffee and Tea are carrying out (if you have selected to receive these emails/newsletters).

Right to request information
You have a right to request a copy of any personal data held by John Watt Coffee and Tea at any time, in order to check its accuracy. If you wish to do this, please write (explaining that your interest is in personal data maintained by John Watt Coffee and Tea ) to:

John Watt and Son
49-53 Blackfriars Street
Carlisle
CA3 8HB

Changes to this policy
This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you.

No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as a waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These General Terms and Conditions of Sale are governed by English law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of Sale, you and we shall submit to the exclusive jurisdiction of the English courts.

So when buying through our site, you can be sure that you are completely protected.

Customer Service
John Watt & Sons can be contacted during normal working hours (9am – 5pm Monday to Friday)

By Phone:
01228 521545

or

by email:
hello@johnwatt.co.uk

Complaints
If you feel that items in your order are unsatisfactory, that we have made a mistake or have any other complaint then please feel free to contact us using one of the methods listed on our contact us page. Address your enquiry to Peter Johnston (Director), and we will endeavour to solve the problem.

We will respond to all complaints within one working day, usually the same day. And aim to resolve all complaints within two working days. Any customer details passed to us are kept confidential and you will be kept informed of the complaint process.

Tell us what you think
John Watt & Son welcomes your questions and comments about our website, privacy and any other matter.

John Watt & Son is the trading name of Origins Caterers
Company Number: 838731 VAT Number: 159626965